Jobs | Technical Support Specialist

Tableau Software is looking for a FT Technical Support Specialist who is customer service centered, highly-motivated, organized and would like to work at the “Center of the Universe” (in our Fremont office). This is the perfect opportunity for someone who is tech savvy, loves to solve problems, eager to learn and grow, ready to roll-up their sleeves, and be a key player in the success of a fast-growing company.

Position summary:

The Technical Support Specialist will respond to prospect and customer requests concerning installation, configuration and use of all Tableau software products. In this position you will leverage your technical skills, industry experience and creative problem solving abilities to resolve customer support requests and fulfill training needs including web-based training sessions. You will interact directly with customers, prospects and other support staff.

Requirements for success:

  • 2-3 years end-user (tier 1 or 2) software support or help desk experience that includes working independently with limited daily guidance, or equivalent combination of education and experience
  • Bachelors of Science preferred
  • Ability to diagnose, troubleshoot and solve problems with varying degrees of difficulty
  • Ability to translate knowledge across diverse industries and situations
  • Familiarity with databases, business intelligence systems and or data analysis tools; understanding of SQL and MDX preferred
  • Ability to support the use of software products to users of all industries
  • Experience scripting macros or programming
  • Demonstrated use of case management systems (Salesforce.com preferred)
  • Excellent written and oral communication skills
  • Proficiency in Microsoft Windows, Word, Excel, Outlook, Access
  • Excellent customer service skills, considers the impact on the customer when making a decision

Salary (DOE) + comprehensive benefits package

Tableau Software Inc, is an Equal Employment Opportunity employer.


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