faqs | licenses and downloads

Why does Tableau offer electronic downloads instead of shipping CDs?

Tableau offers e-fulfillment of its products for several reasons:

  • Fast: It offers you immediate access to your software.

  • Flexible and Permanent: You have access to the download site 24 hours a day, 7 days a week. Your copy of Tableau never goes away.

  • Upgrades: You don’t have to worry about what version of the CD you have or wait for new versions to be sent to you in the mail. E-fulfillment means you always have immediate and secure access to our most recent product releases.

How do I download and install Tableau?

When you purchase Tableau or request a free trial you will receive a welcome email that explains what you need to do to download and install the software. Use the included user name and password to log on so you can get the software and your license key. You can also follow the step by step instructions on the Download Help page.

If you have not received your welcome email within 24 hours check to see if the email has been caught by your mail filters. Contact Customer Service to have the email re-sent.

Can I install Tableau on more then one computer?

Like most software packages, each individual user needs a separate user license. However, our EULA permits use of Tableau on both your main computer and a second personal computer like your laptop.

Where can I get a copy of the End User License Agreement (EULA)?

You can download a copy of the EULA in PDF format by clicking here.

How can I get a printable pdf of the product documentation?

You can download a printable pdf of the Tableau Help. Click here to visit the Product Manual page where you can download a printable PDF of the help, browse the online help, and download the help for offline viewing.

What do I do if I lose my license key?

You can recover your license key at any time.

  1. Go to https://tableausoftware.subscribenet.com and log in. If you don’t know your password you can use the password finder to recover your password.

  2. Click the version of Tableau you are recovering the license key for.

  3. Click License Keys which is the small link located above the downloads area.

  4. Select your license key and copy and paste it into the Tableau License Key dialog box.

Alternatively you may contact Customer Service with your name, company, phone number, and email address to have your license key sent to you via email. We are happy to help you.

Where can I find the product manual?

You can access Tableau's online help by selecting Help on the Help menu in the application or by visiting the Product Manual page in the Community Center. There you can browse the help online, download the help for offline viewing, and download a printable PDF of the product manual.

I am having trouble downloading the White Papers; can I just have it emailed?

The White Papers file is in PDF format and is very large. If you are having trouble opening the file, try right-clicking on the link and selecting Save Target As… to save it to your hard drive rather than opening it in your web browser.