UnitedHealthcare: Shifting the Business Intelligence Paradigm

UnitedHealthcare is an operating division of UnitedHealth Group, the largest single health carrier in the United States—a family of companies committed to the delivery of quality care and its continual improvement to 70 million Americans. Making significant investments in research and development, technology and business process improvements, United Healthcare is improving the way healthcare is delivered and administered across the industry. Director of EPM and BI Paul Lilford spoke with us at the 2011 U.S. Tableau Customer Conference about how UnitedHealthcare uses Tableau to provide self-service business intelligence and analytics.

"In about a week, we had approximately 100 Tableau users. Two weeks after that, we were pushing 200. And by the time we got to the end of six weeks, we had 400 users in the tool. So it's one of the most impressive ROI messages I think you can find with any software."

Paul Lilford, UnitedHealthcare

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